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CIECA Products

CIECA Services

CIECA standards enable all major business use cases & integration services.

Appointment

Scheduling for Glass Inspection, Glass Repair, Glass Replacement, Vehicle Damage Estimate, Repairs, Towing, and Rental.

Assignment

Assigns a task to be completed (Vehicle Damage, Property Damage, Rental, Glass, Subrogation, Towing - Including Roadside Assistance)

Attachment

Send Embedded Attachment, Provide Attachment Locations, Attachment Integrity Validation

Authorization

Rental Extension Requests, Rental Extension Inquiries, Rental Contract Changes

Claims

Provide Initial Claim Information, Provide Updated Claim Information.

Disposition

Vehicle Disposition (e.g., Total Loss, Fleet, Rental), Title Process, Auction Sale Process, Abandonment, Title only, Tow only, Title and Tow.

Estimate

Details of the needed repair or damage estimate 

FNOL

Reporting of loss and providing updates, request for additional information, Gather Information and Confirm or Deny Approval, Communicates approval or Disapproval.

Invoice

Invoices, Rejections, Statements and Remittances

Location

Request Rental Office(s) locations, status and availability and handle special request.

Procurement

RFQs, Quotes, Requests on Hold Part(s), Orders, Order changes, Order Cancellations, Shipping Notices, Invoicing, Returns, Inquires, All Part Types and materials, Repair Orders.

Status

One or many Claim File Inquiries, Claim File Status Report(s), Subrogation Parties Information and Settlement Proposals exchange

Survey

Survey Requests and Reports for (Estimates, Repair Orders, Glass Repair or Replacement, Rental, Towing, Property Damage, and other Survey Types)

Title

Request Lien Release Information for Payoff, Identify Processing Issues and errors, Provide information to correct and resolve issues, provide additional Information, provide payoff information.

Valuation

Request Valuation Reports, Provide Valuation Reports, Request Additional Information, Inquire status, Cancel Valuation Request.

Vehicle Repair

Repair Facility and Repair Order Registration, Rental Registration, Inquiries and Status Updates, Production Stage Changes, Rental Status Inquires, Close the Repair Order.